Your privacy
This page explains what WildNets keeps about you and your family, why, who sees it and for how long. WildNets Port Macquarie Pty Ltd runs the Port Macquarie park and WildNets Adventures Newcastle Pty Ltd runs the Newcastle park. Each company looks after the details of people who book with its park.
What we collect
- From the person booking: name, email and mobile number.
- On a waiver: the names and dates of birth of everyone it covers, and the signature of the adult who signs it.
- For a birthday party: the names of the families coming, and the food choices they make.
- Notes our staff write on a booking, for example about an allergy or a change you asked for.
We don't ask for your address, and we never ask for more than we need to run your visit.
Why we need it
- To make your booking, send your confirmation and tell you about any change on the day.
- To keep everyone safe: ages decide which courses a child can do and how many adults must come with them.
- To keep signed waivers, which our insurance requires.
- To give you receipts and tax invoices, and to keep the records the tax office asks for.
- To send you news and offers, only if you tick the box to say yes.
Who sees it
- Our staff, and only what their job needs. Gate staff see the day's bookings and waivers. Managers can change bookings. Our accountant sees money figures. Our marketing person sees the list of people who said yes to news.
- Stripe takes card payments. You type your card into Stripe's box, so we never see your card number.
- Our email provider sends your confirmations and receipts. If you said yes to news, our news emails go out through an email marketing service.
- Invoices for schools and companies go into our accounting system.
We don't sell your details.
Where it is kept
Your details are stored in Australia, in Sydney.
How long we keep it
- Contact details and booking history: 10 years after your last visit. Then we remove names, emails and phone numbers and keep only the money figures.
- Signed waivers: as long as our insurance requires. That is at least 10 years, or until the youngest person on the waiver turns 25, whichever is later.
- News emails: until you unsubscribe.
When we remove something, a copy can stay in our backups for a short time afterwards, until those backups are replaced.
Seeing, fixing or removing your details
Email us at [email protected] to see what we hold about you, to correct it, or to ask us to remove it. We can't remove a signed waiver while our insurance still needs it.
If you're unhappy with how we handle your details, email the same address and we'll look into it. If you're still unhappy, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.